Policies & FAQs
Turn around time
Orders will ship within 5 days of purchase date.
All items under 14oz ship with USPS first class mail unless priority mail is chosen at checkout. A tracking number is provided VIA email once your item has shipped. Check your order confirmation email for the tracking number. If that doesn’t work, send us an email with “TRACKING REQUEST + ORDER NUMBER”
Track your package https://www.usps.com/manage/welcome.htm
Please double check that all shipping information is correct at checkout. Should you need to make an address change, please email firstname.lastname@example.org within an hour of checkout with “SHIPPING ADDRESS CHANGE + ORDER NUMBER.”
Damaged/ Lost Mail
It is the customers responsibility to track all items. Sorella Boutique is not liable for damaged/lost/or stolen packages. If you think your package has been lost in transit please contact your local post office or visit the link below.
File a claim https://www.usps.com/help/claims.htm
WE DO NOT OFFER REFUNDS ON LOST/DAMAGED PACKAGES
Returns/ Exchanges/ Order changes
Returns / Refunds are not accepted at this time. We do however offer exchanges within 5 days of delivery confirmation. There will be no exceptions on exchange timeframe. Exchanges will be offered for items returned unworn, and unwashed. To request an exchange please email email@example.com with “EXCHANGE REQUEST + ORDER NUMBER” and the reason for exchange. Once we accept your exchange + exchange item has been received in original condition you will be emailed a store credit in the original amount of purchase. Coupon/Sale codes will not transfer.
Discounts/Credits are not valid on previous purchases. Codes must be present at the time of checkout. We cannot go back and edit your transaction. Only one discount code may be used at a time.
For order questions or concerns please email us at Sorellagranger@gmail.com with “ORDER INQUIRY + ORDER NUMBER"